Last updated: August 31, 2026
Privacy Policy
This Privacy Policy explains how Cape Town Experience collects, uses and protects personal data shared through our website and communication channels.
1. Data We Collect
- Identity and contact details (name, email, phone number) submitted through forms or direct messages.
- Travel preferences and date information you share while planning your route.
- Technical usage data such as device/browser details and basic analytics events.
2. Why We Use This Data
- To respond to your requests and plan personalized routes.
- To manage reservations, communications and operational follow-up.
- To improve website experience, service quality and content relevance.
3. Data Sharing
- We do not sell personal data to third parties.
- Data may be shared only with service partners when required for booking or travel operations.
- When legally required, data may be disclosed to competent authorities.
4. Retention and Security
- Data is retained only for as long as necessary for service delivery and legal obligations.
- Reasonable administrative and technical safeguards are applied to protect personal data.
5. Cookies and Analytics
- Google Analytics is optional and is not loaded until you select “Allow analytics” in the cookie banner.
- If allowed, Google Analytics may store first-party analytics cookies and process technical usage events to help us improve the website.
- Your choice is stored in your browser. You can withdraw or change it at any time through “Cookie preferences” in the footer.
6. Your Rights
- You may request access, correction, deletion or restriction of your personal data.
- For privacy requests, contact us by email and include clear details of your request.